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  SPECIFICATION
AUTHORISED SELF-STUDY GUIDE: CISCO IP TELOPHONY (CIPT) (642-444) 2e(pb)2007
Author: CIOARA
ISBN: 8131711854
Year: 2007
Publisher: PEARSON EDUCATION ASIA
Category: CERTIFICATIONS
Edition: 2
Format: Paperback
Language: English
Pages: 864
 ABOUT THE TITLE
Cisco IP Telephony (CIPT) Second Edition is a Cisco®-authorized self-paced learning tool for CCVP IP telephony foundation learning. This book provides you with the knowledge needed to install configure and maintain a Cisco IP telephony solution. By reading this book you will gain a thorough understanding of Cisco Unified CallManager version 4.1 the call routing and signaling component for the Cisco IP telephony solution.
Cisco IP Telephony (CIPT) expands your knowledge of voice over IP (VoIP) and public switched telephone network (PSTN) components and technologies. This book teaches you how to describe install configure and support Cisco Unified CallManager 4.1 in a Cisco network including such features as security and video; how to configure gateways gatekeepers and switches; and how to build route plans to place intra- and intercluster Cisco IP phone calls. Chapter review questions detailed configuration examples network diagrams and thorough explanations help reinforce learning.
Whether you are preparing for CCVP certification or simply want to gain a better understanding of IP telephony and Cisco Unified CallManager you will benefit from the foundation information presented in this book.
Cisco IP Telephony (CIPT) Second Edition is part of a recommended learning path from Cisco Systems® that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training e-learning and hands-on instruction offered by authorized Cisco Learning Partners worldwide please visit www.cisco.com/go/authorizedtraining.
. Examine design strategies behind a Cisco Unified CallManager cluster cluster replication and Cisco Unified CallManager deployment models
. Perform Cisco Unified CallManager server installations and upgrades
. Learn the features of all Cisco IP Phones the IP phone startup process and audio codec communication
. Add IP phone users and apply bulk moves adds and changes
. Configure Cisco gateways and trunks
. Design and configure Cisco Unified CallManager route plans
. Implement telephony call restrictions and control
. Effectively coordinate multisite deploymentsConfigure user features Cisco Unified CallManager Attendant and Cisco IP Manager Assistant
. Secure the Windows operating system and Cisco Unified CallManager administration
. Prevent toll fraud and harden the IP phone against attack
. Configure Cisco Unified CallManager to support video
. Monitor performance and configure alarms traces and CAR
This volume is in the Certification Self-Study Series offered by Cisco Press®. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.
AUTHOR:
Jeremy D. Cioara CCIE no. 11727 CCVP MCSE CNE is the owner of AdTEC Networks and works as a network consultant instructor and author. He has been working in network technologies for more than a decade and has deployed networks worldwide. His current consulting work focuses on network and voice over IP (VoIP) implementations. Jeremy has written many books on Cisco network technology but has a true passion for educating individuals both in the classroom and through e-learning environments. Jeremy currently lives with his wife in Phoenix
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 TABLE OF CONTENTS
Foreword
Introduction
Part I: Cisco CallManager Fundamentals
Chapter 1 Introduction to Cisco Unified Communications and Cisco Unified CallManager
Cisco Unified Communications
Understanding Cisco Unified CallManager
Cisco Unified CallManager and IP Phone Interaction
The Components of Cisco Unified CallManager
Cisco Unified CallManager Servers
Summary
Review Questions
Chapter 2 Cisco Unified CallManager Clustering and Deployment Options
The Two Sides of the Cisco Unified CallManager Cluster
The SQL Database Cluster
Intracluster Run-Time Data
Cluster Redundancy Designs
1:1 Redundancy Design
2:1 Redundancy Design
Call-Processing Deployment Models
Single-Site Deployment
Multisite Deployment with Centralized Call Processing
Multisite Deployment with Distributed Call Processing
Clustering over the IP WAN
Summary
Review Questions
Chapter 3 Cisco Unified CallManager Installation and Upgrades
Cisco Unified CallManager 4.x Clean Installation Process
Installation Disks
Installation Configuration Data
Sample Configuration Data Worksheet
Postinstallation Procedures
Activating Cisco Unified CallManager Services
Upgrading Prior Cisco Unified CallManager Versions
Summary
Review Questions
Part II: IPT Devices and Users
Chapter 4 Cisco IP Phones and Other User Devices
Cisco IP Phones
Entry-Level Cisco IP Phones
Midrange and Upper-End Cisco IP Phones
Additional Cisco IP Telephony Endpoints
IP Phone Startup Process
Cisco IP Phone Codec Support
Summary
Review Questions
Chapter 5 Configuring Cisco Unified CallManager to Support IP Phones
Configuring Intracluster IP Phone Communication
Removing DNS Reliance
Configuring Device Pools
Cisco Unified CallManager Group Configuration
Date/Time Group Configuration
Region Configuration
Softkey Template Configuration
IP Phone Button Templates
Putting It All Together
IP Phone Configuration
Manual IP Phone and Directory Number Configuration
Automatic IP Phone Registration
Case Study: Device Pool Design
Summary
Review Questions
Chapter 6 Cisco IP Telephony Users
Cisco CallManager User Database
Cisco CallManager User Configuration
Adding a User
Configuring Device Pools
User Logon and Device Configuration
CallManager User Options: Log On
CallManager User Options: Welcome
CallManager User Options: Call Forwarding
CallManager User Options: Speed Dials
CallManager User Options: IP Phone Services
CallManager User Options: Personal Address Book and Fast Dial
CallManager User Options: Message Waiting Lamp Policy
CallManager User Options: Locale Settings
Summary
Review Questions
Chapter 7 Cisco Bulk Administration Tool
The Cisco Bulk Administration Tool
BAT Components
BAT Installation
Adding Cisco IP Phones Using BAT
Using BAT Wizard Step 1: Choosing Devices
Using BAT Wizard Step 2: Device Specifics
Using BAT Wizard Step 3: Proceed with Task
Adding Phones Step 1: Configuring BAT Templates
Adding Phones Step 2: Creating CSV Files
Adding Phones Step 3: Validating Phones
Adding Phones Step 4: Inserting Phones
Updating IP Phones Using BAT
Using the Tool for Auto-Registered Phone Support
Summary
Review Questions
Part III: IPT Network Integration and Route Plan
Chapter 8 Cisco Catalyst Switches
Catalyst Switch Role in IP Telephony
Powering the Cisco IP Phone
Two Types of PoE Delivery
PoE Device Detection
Catalyst Family of PoE Switches
Configuring PoE
Verifying PoE
Data and Voice VLANs
Configuring and Verifying Dual VLANs Using the CatOS
Configuring and Verifying Dual VLANs Using the NativeOS
Configuring Class of Service
Summary
Review Questions
Chapter 9 Configuring Cisco Gateways and Trunks
Cisco Gateway Concepts
Analog and Digital Gateways
Core Gateway Requirements
Gateway Communication Overview
Configuring Access Gateways
H.323 Gateway Configuration
Call Classification
MGCP Gateway Configuration
Non-IOS MGCP Gateway Configuration
Cisco Trunk Concepts
Configuring Intercluster Trunks
SIP and Cisco CallManager
SIP Components
CallManager SIP Integration and Configuration
Summary
Review Questions
Chapter 10 Cisco Unified CallManager Route Plan Basics
External Call Routing
Route Plan Configuration Process
Route Group Overview and Configuration
Route List Overview and Configuration
Route Pattern Concepts and Configuration
Route Pattern: Commonly Used Wildcards
Route Pattern Examples
Digit Analysis
Digit Collection
Closest Match Routing
Interdigit Timeout
Simple Route Plan Example
Summary
Review Questions
Chapter 11 Cisco Unified CallManager Advanced Route Plans
Route Filters
Route Filter Tags
Configuring Route Filters
Applying Route Filters
Practical Route Filter Example
Discard Digit Instructions
Transformation Masks
Calling-Party Transformations
Called-Party Transformations
Configuring Calling- and Called-Party Transformation Masks
Transformation Example
Translation Patterns
Translation Pattern Configuration
Practical Use of a Translation Pattern
Route Plan Report
Summary
Review Questions
Chapter 12 Configuring Hunt Groups and Call Coverage
Call Distribution Components
Line Groups
Call-Distribution Algorithms
Hunt Options
Call Distribution Scenarios: Top-Down Example
Hunting and Forwarding
Configuring Line Groups, Hunt Lists, and Hunt Pilots
Configuring Line Groups
Configuring Hunt Lists
Configuring Hunt Pilots
Summary
Review Questions
Chapter 13 Implementing Telephony Call Restrictions and Control
Class of Service Overview
Partitions and Calling Search Spaces Overview
Calling Search Spaces Applied to Gateways and Intercluster Trunks
Partition Configuration
Calling Search Space Configuration
Time-of-Day Routing Overview
Time Periods
Time Schedule
Time-of-Day Routing Effect on Users
Configuring Time-of-Day Routing
Configuring Time Periods
Configuring Time Schedules
Applying Time Schedules
Time-of-Day Routing Usage Scenario
Summary
Review Questions
Chapter 14 Implementing Multiple-Site Deployments
Call Admission Control
Locations-Based Call Admission Control
Configuring Location-Based Call Admission Control
AAR Overview
Configuring AAR
Gatekeeper-Based Call Admission Control
Gatekeeper Communication
Gatekeeper-Based Call Admission Control Configuration
Survivable Remote Site Telephony
SRST Router Configuration
SRST Reference Configuration
Summary
Review Questions
Part IV: VoIP Features
Chapter 15 Media Resources
Introduction to Media Resources
Conference Bridge Resources
Conference Bridge Hardware
Conference Bridge Hardware CallManager Configuration
Media Termination Point Resources
MTP Configuration
Annunciator Resources
Annunciator Configuration
Transcoder Resources
Transcoder Configuration
Music on Hold Resources
Creating Audio Source Files
Configuring MoH
Step 1: Configure the Audio Translator
Step 2: Configure the MoH Server
Step 3: Add and Configure Audio Source Files
Step 4: Set MoH Servicewide Settings
Step 5: Find and Configure the Fixed Audio Source
Step 6: Assigning Audio Source IDs
Media Resource Management
Media Resource Design
Media Resource Groups
Media Resource Group Configuration
Media Resource Group List Configuration
Assigning Media Resource Group Lists
MRGL Design Strategy: Grouping Resources by Type
MRGL Design Strategy: Grouping Resources by Location
Summary
Review Questions
Chapter 16 Configuring User Features, Part 1
Basic IP Phone Features
Speed Dial and Abbreviated Dial Configuration
Auto Answer Configuration
Call Forward and Configurable Call Forward Display Configuration
Softkey Templates
Adding Softkey Templates
Modifying Softkey Availability and Positioning
Assigning Softkey Templates to Devices
Deleting Softkey Templates
Enhanced IP Phone Features
Multiple Calls per Line Appearance
Direct Transfer
Call Join
Immediate Divert to Voice Mail
Call Park
Call Pickup and Group Call Pickup
Other Group Call Pickup
Call Pickup Configuration
AutoCall Pickup
Cisco Call Back
Barge and Privacy
Configuring Barge
Configuring Privacy
IP Phone Services
Configuring IP Phone Services
Services Phone Display Examples
Summary
Review Questions
Chapter 17 Configuring User Features, Part 2
Cisco CallManager Extension Mobility
Extension Mobility Example
Configuring Extension Mobility
Cisco CallManager Extension Mobility Service Parameters
Configuring a Default Device Profile
Configuring User Device Profiles
Associating Users with Device Profiles
Creating the Extension Mobility Service
Updating Cisco IP Phones to Add Extension Mobility Support
Client Matter Codes and Forced Authentication Codes
FAC Concepts
CMC Concepts
FAC and CMC Configuration
Creating CMC Codes
Creating FAC Codes
Enabling Route Patterns for FAC and CMC
Call Display Restrictions
Understanding Calling Line ID Presentation
Understanding Connected Line ID Presentation
Understanding Ignore Presentation Indicators
Configuring Caller ID Restrictions
Malicious Call Identification
Configuring MCID
Configuring CallManager to Support CDRs
Configuring MCID Alarms
Adding the MCID Softkey
Multilevel Precedence and Preemption
Summary
Review Questions
Chapter 18 Configuring Cisco Unified CallManager Attendant Console
Introduction to Cisco CallManager Attendant Console
Terms and Definitions
The Telephony Call Dispatcher and Attendant Console Directory
Cisco Telephony Call Dispatcher
Cisco CallManager Attendant Console Directory
Pilot Points and Hunt Groups
Call Routing and Call Queuing
Call Routing
Call Queuing
Server and Administration Configuration
Adding Attendant Console Users
Adding the “ac” User
Pilot Point Configuration
Hunt Group Configuration
Activating Cisco TCD and CTIManager Services
Using the Attendant Console Configuration Tool
Installing and Configuring the Attendant Console Client
Cisco Attendant Console Features
Attendant Console GUI: Call Control
Attendant Console GUI: Custom Speed Dials
Attendant Console GUI: Directory Lookup
Attendant Console GUI: Parked Calls
Attendant Console GUI: Broadcast Calls
Summary
Review Questions
Chapter 19 Configuring Cisco IP Manager Assistant
Cisco IP Manager Assistant Overview
Cisco IPMA with Proxy-Line Support
Cisco IPMA with Shared-Line Support
Cisco IP Manager Assistant Architecture
Configuring Cisco IPMA for Shared-Line Support
IPMA Step 1: Activating the Cisco IPMA Service
IPMA Step 2: Configuring Service Parameters
IPMA Step 3: Restarting the Cisco IPMA Service
IPMA Step 4: Configuring Managers and Assistants
IPMA Step 5: Configuring Call Divert Target
IPMA Step 6: Installing the IPMA Assistant Console
Summary
Review Questions
Part V: IPT Security
Chapter 20 Securing the Windows Operating System
Threats Targeting the Operating System
Lowering the Threats in Windows Operating System
Security and Hot Fix Policy
Operating System Hardening
IP Telephony Operating System Security Scripts
File-Sharing Considerations
Antivirus Protection
Cisco Security Agent
Cisco Security Headless Agent
Cisco Security Managed Agent
CSA Supported Applications
CSA Protection
CSA Guidelines
Administrator Password Policy
Account and Password Considerations
Common Windows Exploits
Security Taboos
Summary
Review Questions
Chapter 21 Securing Cisco Unified CallManager Administration
Threats Targeting Remote Administration
Securing CallManager Communications Using HTTPS
HTTPS Certificates
Accessing CallManager When Using Self-Signed Certificates
Multilevel Administration
Enabling MLA
MLA Functional Groups
MLA User Groups
Assigning MLA Access Privileges
Creating New MLA Functional and User Groups
Summary
Review Questions
Chapter 22 Preventing Toll Fraud
Toll Fraud Exploits
Preventing Call Forward and Voice-Mail Toll Fraud Using Calling Search Spaces
Blocking Commonly Exploited Area Codes
Using Time-of-Day Routing
Using FAC and CMC
Restricting External Transfers
Defining OnNet and OffNet
Configuring Call Transfer Restrictions
Call Transfer Restriction Example
Dropping Conference Calls
Summary
Review Questions
Chapter 23 Hardening the IP Phone
Threats Targeting Endpoints
Blocking Endpoint Attacks
Stopping Rogue Images from Entering IP Phones
Disabling Phone Settings in Cisco CallManager Administration
Disabling PC Port and Settings Access
Disabling IP Phone Web Access
Ignoring Gratuitous ARP
Disabling Voice VLAN Access
Enabling IP Phone Encryption and Authentication
Summary
Review Questions
Chapter 24 Understanding Cryptographic Fundamentals
What Is Cryptography?
Authentication and Encryption
Symmetric Encryption
Symmetric Encryption Example: AES
Asymmetric Encryption
Symmetric Encryption Example: RSA
Hash Functions
Digital Signatures
Digital Signatures and RSA
Summary
Review Questions
Chapter 25 Understanding the Public Key Infrastructure
The Need for a PKI
Key Exchange in Symmetric Cryptography
Key Exchange Protected by Asymmetric Encryption
The Pitfall of Asymmetric Key Exchange
PKI as a Trusted Third-Party Protocol
PKI Entities
X.509v3 Certificates
Self-Signed Certificates
PKI Enrollment
Man-in-the-Middle PKI Enrollment Attack
Secure PKI Enrollment
PKI Revocation and Key Storage
PKI Revocation Methods
Key Storage
Smart Cards and Smart Tokens
PKI Example
PKI and SSL/TLS
Web Server Certificate Exchange
Summary
Review Questions
Chapter 26 Understanding Cisco IP Telephony Authentication and Encryption Fundamentals
Threats Targeting the IP Telephony System
How CallManager Protects Against Threats
Secure Signaling and Media Transfer
Authentication of Phone Images
Authentication of Phone Configuration Files
PKI Topologies in Cisco IP Telephony
Self-Signed Certificates PKI Topology
Manufacturing Installed Certificates PKI Topology
Locally Significant Certificates PKI Topology
Independent, Separated PKI Topology
CTL Client
CTL Client Application
CTL Verification on the IP Phone
Initial Deployment Issue
PKI Enrollment in Cisco IP Telephony
CAPF Acting as a CA
CAPF Acting as a Proxy to an External CA
Keys and Certificate Storage in Cisco IP Telephony
Authentication and Integrity
Certificate Exchange in TLS
Server-to-Phone Authentication
Phone-to-Server Authentication
TLS SHA-1 Session Key Exchange
Encryption
TLS AES Encryption
SRTP Media Encryption
SRTP Packet Format
Secure Call Flow Summary
Summary
Review Questions
Chapter 27 Configuring Cisco IP Telephony Authentication and Encryption
Authentication and Encryption Configuration Overview
Enabling Services Required for Security
Using the CTL Client
Installing the CTL Client
Working with Locally Significant Certificates
Issuing a Phone Certificate Using an Authentication String
Issuing a Phone Certificate Using the CAPF
Configuring the Device Security Mode
Negotiating Device Security Mode
Generating a CAPF Report
Summary
Review Questions
Part VI: IP Video
Chapter 28 Introducing IP Video Telephony
IP Video Telephony Solution Components
Video Call Concepts
Cisco CallManager Involvement in Video Calls
Video Call Flow
Video Codecs Supported by Cisco CallManager
Video Protocols Supported in Cisco CallManager
SCCP Video Call Characteristics
H.323 Video Call Characteristics
SCCP and H.323 in Cisco CallManager
Bandwidth Management
Video Call Bandwidth Requirement
Calculating the Total Bandwidth
Actual Bandwidth Used Per Video Call
Call Admission Control in Cisco CallManager
Call Admission Control Within a Cluster
Region Configuration
Location Configuration
Call Admission Control Example
Retry Video Call as Audio
Call Admission Control Between Clusters
Gatekeeper Call Admission Control Options
Gatekeeper Call Admission Control Example
Summary
Review Questions
Chapter 29 Configuring Cisco VT Advantage
Cisco VT Advantage Overview
Cisco VT Advantage Components
Cisco VT Advantage Supported Standards
Protocols Used by Cisco VT Advantage
How Calls Work with Cisco VT Advantage
Cisco VT Advantage Video Modes
Configuring Cisco CallManager for Video
Call-Routing Considerations
VT Advantage Deployment Tool
Configuring Cisco IP Phones for Cisco VT Advantage
Verifying Phone Loads
Configuring IP Phones to Support Video
Verification of Phone Configuration
Installing Cisco VT Advantage on a Client
Cisco VT Advantage Hardware and Software Requirements
Cisco VT Advantage Installation Preparation Checklist
Installing Cisco VT Advantage
Cisco VT Advantage Installation Verification
Summary
Review Questions
Part VII: IPT Management
Chapter 30 Introducing Database Tools and Cisco Unified CallManager Serviceability
Database Management Tools
Database Management Tools Overview
Microsoft SQL Server 2000 Enterprise Manager
DBLHelper
Cisco CallManager Serviceability Overview
Serviceability Components
Alarm
Trace
Tools
Application
Help
Control Center
Service Activation
Tools Overview
Summary
Review Questions
Chapter 31 Monitoring Performance
Performance Counters
Performance Analysis
Microsoft Event Viewer
Microsoft Performance Monitor
Microsoft Performance Monitor Report View
Microsoft Performance Monitor Graph and Histogram View
Microsoft Windows Task Manager
Real-Time Monitoring Tool Overview
Real-Time Monitoring Tool Configuration Profiles
Using the Real-Time Monitoring Tool Effectively
Viewing Call Activity
Using Device Search
Visiting Alert Central
Summary
Review Questions
Chapter 32 Configuring Alarms and Traces
Alarm Overview
Alarm Configuration
Configuring Alarms
Configuring Alarms for Java Applications
Alarm Details
Trace Configuration
Types of Traces
Trace Configuration and Analysis Overview
Trace Configuration
Enabling Clusterwide Trace Settings
Trace Analysis
Trace Collection
The Trace Collection Tool
Bulk Trace Analysis
Bulk Trace Analysis Features
Using Bulk Trace Analysis
Additional Trace Tools
Summary
Review Questions
Chapter 33 Configuring CAR
CAR Overview
CDRs and CMRs
CAR Users
CAR Report Types and User Levels
CAR Configuration
Initial Configuration
CAR System Parameter Menu Configuration
Administration Rights and Mail Parameters
Dial Plan Configuration
Gateway and System Preferences
Report Scheduling
Managing the CDR Load
Configuring the Schedulers
System Database Configuration
CDR and CAR Database Alerts
Database Purges
User Report Configuration
Viewing the Report
Sending the Report
Summary
Review Questions
Chapter 34 Using Additional Management and Monitoring Tools
Remote Management Tools
CiscoWorks ITEM Overview
Simple Network Management Protocol
SNMP Basics
SNMP Configuration on Cisco CallManager
Syslog Overview
Syslog Configuration in Cisco CallManager
Dependency Records
Enabling Dependency Records
Accessing Dependency Records
Password Changer Tool
Using the Password Changer Tool
Cisco Dialed Number Analyzer
Installing Cisco Dialed Number Analyzer
Using the Cisco Dialed Number Analyzer
Quality Report Tool
Activating the QRT Softkey
Viewing QRT Logs
Summary
Review Questions
Part VIII: Appendix
Appendix A Answers to Review Questions
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