Paramount Books PVT Ltd.
Home About us Contact us FAQ/ Help How to Pay How to Order Online Customer Feedback
Untitled Document
 OUR PUBLICATIONS NEW ARRIVALS BESTSELLER TOP BOOKS DISCOUNT OFFERS QUOTATION REQUEST REFER TO A FRIEND
Search Item
LOGIN / REGISTER
ADVANCE SEARCH
                         SEARCH     
Untitled Document
DISCOUNTED PRICE PKR 2,426.00
PENGUIN READERS FOR YOUNG CHILDREN
AMAZING OFFER
CATEGORIES
BUSINESS
CHILDREN BOOKS
COMPUTER SCIENCE
ENGINEERING
GENERAL INTEREST
MEDICAL BOOKS
SCIENCE
SOCIAL SCIENCES
LOOK FOR MORE
  AUTHORS
  PUBLISHERS
  SERIES
  SUMMER READING PROGRAM
  SPECIAL DISCOUNT
CATALOGUES
  PARAMOUNT GENERAL 2019
  PRE-PRIMARY & PRIMARY 2020
  SECONDARY 2020
  MEDICAL BOOKS 2020
Untitled Document
Special Offer
Untitled Document
PARAMOUNT BOOKS
TOP TITLES
THE ART & CRAFT OF MANAGEMENT (hb)
EMERGING DYNAMICS OF MANAGEMENT (hb) 2017
Paramount Business
All Paramount Books
Untitled Document Untitled Document
NEW ARRIVALS
CAMBRIDGE IGCSE® AND O LEVEL BUSINESS STUDIES 5e SOUTH ASIA (pb) 2018
CAMBRIDGE IGCSE AND O LEVEL BUSINESS STUDIES: STUDY AND REVISION GUIDE 3e (pb) 2019
ONE MINUTE MANAGER-NEW ONE(pb) 2015
CAMBRIDGE IGCSE® AND O LEVEL ECONOMICS, 2e(pb)2018
CAMBRIDGE IGCSE® AND O LEVEL ECONOMICS WORKBOOK 2e(pb) 2018
CAMBRIDGE IGCSE® AND O LEVEL BUSINESS STUDIES, WORKBOOK 2e (pb) 2018
CAMBRIDGE IGCSE® AND O LEVEL ECONOMICS COURSEBOOK, 2e (pb) 2018
CAMBRIDGE INTERNATIONAL AS AND A LEVEL ECONOMICS REVISION GUIDE, 2e (pb) 2016
CAMBRIDGE O LEVEL COMMERCE, 2e(pb)2016
THE ART OF WAR (pb)2008
Untitled Document
SPECIAL PRICES
FORECASTING APPLICATION AND METHODS (pb)2011
BUSINESS ENVIRONMENT: TEXT AND CASES 3e(pb)2010
SELECT SELLING: STRATEGIES TO WIN CUSTOMER BY DEFINING THE ULTIMATE TARGET PROFILE AND DISCOVERING
WHOLE MANAGER: ACHIEVING SUCCESS WITHOUT SELLING YOUR SOUL, THE (pb)1999
FREEDOM AND ORDER: STUDIES IN STRATEGIC LEADERSHIP (pb)1999
CHANGE AGENT: J J IRANI (pb)2008
CREATIVE BUSINESSWOMAN: SIMONE TATA (pb) 2008
MISSIONARY: AMRITA PATEL, THE (pb)2008
CHANGING ORGANIZATIONAL CULTURE: CULTURAL CHANGE WORK IN PROGRESS (pb)2008
STATE AND GLOBALIZATION, THE (hb)1999
Untitled Document Untitled Document
MOST POPULAR
ESTACODE CIVIL ESTABLISHMENT CODE (VOL SET I AND II) (hb)2014 CODE NO.FSL-000
CAMBRIDGE IGCSE® AND O LEVEL ACCOUNTING COURSEBOOK, 2e (pb) 2018
O LEVEL STATISTICS (pb)2009
CAMBRIDGE O LEVEL COMMERCE, 2e(pb)2016
CAMBRIDGE IGCSE® AND O LEVEL ACCOUNTING (pb) 2018
SECURITY ANALYSIS AND PORTFOLIO MANAGEMENT 7e (pb) 2019
CAMBRIDGE INTERNATIONAL AS AND A LEVEL ECONOMICS COURSEBOOK, 3e (pb) 2014
BUSINESS ACCOUNTING 1, 12e (pb) 2016
CAMBRIDGE INTERNATIONAL AS AND A LEVEL ACCOUNTING COURSEBOOK, 2e (pb) 2017
MANAGEMENT ACCOUTING 5e(pb)
FREE NEWSLETTER
Join our mailing list to receive newsletter
Your Selected Book  








SimilarAuthorItemsAuthor
Viewed:  85      
Untitled Document
 PRICE INFORMATION
 List Price: INR 475.00  
 Price: PKR 199.00 You Pay:
 You Save: PKR 1074.9 PKR 179.00

Note: The prices here are applicable only for our Retail customers in Pakistan.
 
 
ISBNSpecification
  SPECIFICATION
CUSTOMER SERVICE: CAREER SUCCESS THROUGH CUSTOMER LOYALTY 4e(pb)2008
Author: PAUL TIMM
ISBN: 9788131720738
Year: 2008
Publisher: PEARSON EDUCATION ASIA
Category: MARKETING & SALES/ CUSTOMER CARE
Edition: 4
Format: Paperback
Language: English
Pages: 299
 ABOUT THE TITLE
For courses in Customer Service. Customer Service: Career Success in the Service Economy 4e provides a systematic process for building service skills that all business people need. Presented in a friendly conversational manner the text is filled with examples that demonstrate the link between service skills and career achievement. This edition emphasizes the impact of customer loyalty on business growth and discusses how to measure a company’s ration of promoters or Net Promoter Score. Throughout the text there is an emphasis on exceeding customer expectations and translating customer loyalty into personal and corporate success.
Salient Features:
• Theoretical and strategic focus-sets this text apart.
• Explains why certain actions lead to better customer loyalty and provides specific ways to accomplish these behaviors. Applies social psychological research (equity theory) to provide theoretical yet practical justification.
• Skills approach-shows readers exactly how to handle customer situations.
• Goes well beyond canned responses to help students apply creative solutions to ever-changing problems. Shows how to attract and maintain loyalty in all relationship situations and is not specific to any industry.
• What You ll Learn in this Chapter and The Way It is-sections appear in each chapter.
• Helps students focus on the upcoming material while providing practical real-world examples.
• Service Snapshots-describe real world examples of successful service providers.
• Model exemplary customer service techniques based on authentic industry experiences.
Author:
Paul R. Timm
Untitled Document
 TABLE OF CONTENTS
PART 1: SEEING THE BIG PICTURE
Chapter 1: Know why Service Matters
PART 2: COMMUNICATING YOUR CUSTOMER SKILLS
Chapter 2: Use Behaviors that Engage your Customers
Chapter 3: Apply your Best Listening Skills
Chapter 4: Use the Telephone for Good Service
Chapter 5: Create Friendly Web Sites and Electronic Communication
PART 3: RESPONDING TO CUSTOMER NEEDS
Chapter 6: Recognize and Deal with Customer Turn-offs
Chapter 7: Get Customer Feedback
Chapter 8: Recover the Potentially Lost Customer
PART 4: EXCEEDING CUSTOMER EXPECTATIONS
Chapter 9: Exceed Expectations with Value
Chapter 10: Give Customers A-Plus Information
Chapter 11: Exceed Customer Expectations with Convenience and Timing
PART 5: MANAGING SERVICE IN ORGANIZATIONS
Chapter 12: Managing Your Time and Tasks to Reduce Stress
Chapter 13: Get Employees to Give Great Service
PART 6: A PEEK INTO THE FUTURE
Chapter 14: Recognizing the Emerging Trends in Customer Service
Appendix: How to Lead or Participate in an A-Plus Idea-Generating Meeting
SimilarItems
 YOU MAY ALSO LIKE THESE BOOKS
101 Ways: To Boost Customer Satisfaction (pb) 2001 by Foster
101 Ways: To Build A Successful Network Marketing Business (pb)2008 by Griffiths
25 Sales Habits Of Highly Successful Salespeople The 2e(pb)2005 by Schiffman
50 Min: Customer Satisfaction Practical Tools For Building Important Relationships 3e(pb)2004 by Stout
50 Min: Measuring Customer Satisfaction: A Guide To Managing Quality Customer Service (pb)2004 by Gerson

7 Most Powerful Selling Secrets, The: Soar Your Way To Success With Integrity, Passion And Joy(pb)2004 by Livesay
Achieve Sales Excellence: The 7 Customer Rules For Becoming The New Sales Professional (pb) 2009 by Stevens
All You Wanted To Know About: Selling Successfully (pb) 2005 by Halan
Amg: To Customer-focused Selling, The (pb) 2000 by D''innocenzo
Amg: To Extraordinary Customer Service, The (pb) 2005 by Gage

Bb: Customer Relationship Management (pb) 2007 by Anderson
Beyond Loyalty: The Next Generation Of Strategic Customer Relationship Management (pb) 2006 by Chenet
Bmp: Customer Focus: A Strategy For Success (pb) 2004 by Langevin
Bottom-line Selling: The Sales Professional''s Guide To Improving Customer Profits (pb)1999 by Malcolm
Bses: Customer Service Excellnce (pb) 2005 by Macneill

Building Brands Building Meaning: A Guide To Increasing The Financial Value Of Brands Through (pb)06 by Kompella
Capitalising On Customers: An Executive''s Guide To Crm (pb)2005 by .
Competing For Customers And Winning With Value (pb)2008 by Reidenbach
Complaing Management Excellence: Loyalty Through Service Recovery (pb)2012 by Cook
Compliance Business Its Customers, The (hb)2012 by Kasabov

SameCategoryBooks
  BOOKS OF THE SAME CATEGORY
Mindshift: Break Through Obstacles To Learning And Discover Your Hidden Potential (pb) 2017
Blue Ocean Shift: Beyond Competing (hb) 2017
People Buy You - The Real Secret To What Matters Most In Business (pb) 2010
Start And Run A Retail Business (pb)2008
Marketing Game, The 2e(w/3.25disk)"
Marketing Research And Consumer Behaviour (pb)2003
What Do Your Customers Really Want? (pb) 997
Sales And Advertisement Management (pb)2009
Pkg Se Mktg+bind In Pac (pb)2012
Sales And Distribution Management: Text And Cases 2e(pb)2012
ALL BOOKS OF THE SAME CATEGORY
SameAuthorBooks
  BOOKS OF THE SAME AUTHOR (Last Name)
How To Hold Successful Meetings (pb)1999
School Security (pb)2014
50 Min: Business Research (pb)2004
  ALL BOOKS OF THE SAME AUTHOR  
Session Order View Right Pane LeftCategory
BUSINESS
ACCOUNTING
. Accounting
ADVERTISING
. Advertising
AUDITING
. Auditing
BUSINESS STUDIES
. Business Studies
COMMERCE
. Commerce
COMMUNICATION
. Communication
ECONOMICS
. Economics
FINANCE & INVESTMENT
. Finance And Investment
GENERAL REFERENCE
. General Reference
LAW
. Law
MANAGEMENT
. Administration / Enterprinuers
. Financial Management
. Human Resource Management
. Leadership / Training
. Library Sciences
. Management
. Managers
. Mis
. Organizational / Business Administration
. Production / Operation Management
. Project Management
. Quality Control Management
. Strategic Management
MARKETING & SALES
. Marketing And Sales/ Customer Care
MATHEMATICS
. Mathematics
PSYCHOLOGY
. Psychology
STATISTICS
. Statistics
Untitled Document
PARAMOUNT'S MEDICAL
PARAMOUNT'S GENERAL
PARAMOUNT'S SOCIAL SCIENCE
PARAMOUNT'S CHILDREN
PARAMOUNT'S ENGINEERING
PARAMOUNT'S BUSINESS
Footer
Paramount Books (Pvt) Ltd.
Copyright © 2012-2019  
Facebook Paramount Books Twitter ParamountB
WhatsApp 0333-3821278
BRANCHES CUSTOMER SUPPORT QUICK LINKS
Abbotabad Site Map Quotation Request
Faisalabad FAQ / Help Refer to Friend
Hyderabad Contact Us How to Pay
Islamabad About Us Feedback
Karachi
Lahore
Peshawar    
  107922