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5 Thinkings To Win: How The Global Leaders Are Achieving Bre by Rajpal
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  SPECIFICATION
ACHIEVING BUSINESS EXCELLENCE: NEW PERSPECTIVES FOR HIGH GRO
Author: PRAVIN RAJPAL
ISBN: 8187108274
Year: 2007
Publisher: OM BOOKS INTERNATIONAL (INDIA)
Category: ECONOMICS
Edition: 1
Format: Hard Cover
Language: English
Pages: 458
 ABOUT THE TITLE
We live in a world where todays breakthrough product is tomorrow un differentiated commodity. Customer expectations needs and demands are changing overnight. They are demanding more than ever before and will not settle for any thing less than the BEST or excellent. They continuously demand excellent quality great design new features WOW factors and innovation. For getting all these they want to spend lesser money time and efforts. New benchmarks for excellence are set up and even surpassed every day. There is one big questions which every one is asking. The book is a 21st century business plan for achieving breakthrough business results sustainable competitive advantages and innovation in order to stay ahead in the most competitive and demanding scenario.
AUTHOR:
Pravin Rajpal
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 TABLE OF CONTENTS
BUSINESS EXCELLENCE
Fundamental concepts
European foundation for quality management (EFQM)
Baldrige framework
Foresight- insight- action
Paradigm shift
Assessment
LEADERSHIP
Leadership excellence
Global leadership practices
Vision & strategy
Action points
Decoding leadership
PEOPLE
Excellence culture
Secrets of success
Attitude test
CUSTOMERS
Customer driven excellence
Marketing excellence
Quality function deployment (QFD)
Strengthening internal chain
Internal health assessment
Decoding customers
PRODUCTS & PROCESSES
Toyota production systems
Design excellence
Process excellence principles
Six-sigma
Lean manufacturing
Total productivity maintenance
PDCA Cycle
Excellence measures
QUALITY
Fundamental concepts
Policy deployment
Quality costs
Supplied quality
Audit of QMS
INNOVATION
Creativity & innovation
Generation ideas
TRIZ
Decoding innovation
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