Paramount Books PVT Ltd.
Home About us Contact us FAQ/ Help How to Pay How to Order Online Customer Feedback
Untitled Document
 OUR PUBLICATIONS NEW ARRIVALS BESTSELLER TOP BOOKS DISCOUNT OFFERS QUOTATION REQUEST REFER TO A FRIEND
Search Item
LOGIN / REGISTER
ADVANCE SEARCH
                         SEARCH     
Untitled Document
MOST VIEWED TITLES
CATEGORIES
BUSINESS
CHILDREN BOOKS
COMPUTER SCIENCE
ENGINEERING
GENERAL INTEREST
MEDICAL BOOKS
SCIENCE
SOCIAL SCIENCES
LOOK FOR MORE
  AUTHORS
  PUBLISHERS
  SERIES
  SUMMER READING PROGRAMME
  SPECIAL DISCOUNT
CATALOGUES
  PARAMOUNT GENERAL 2019
  PRE-PRIMARY & PRIMARY 2019
  SECONDARY 2019
  MEDICAL BOOKS 2019
Untitled Document
Special Offer
Untitled Document
PARAMOUNT BOOKS
TOP TITLES
EMERGING DYNAMICS OF MANAGEMENT (hb) 2017
Paramount Business
All Paramount Books
Untitled Document
BEST OF 2018
CAMBRIDGE IGCSE® AND O LEVEL ECONOMICS COURSEBOOK, 2e (pb) 2018
Untitled Document
NEW ARRIVALS
CAMBRIDGE INTERNTIONAL AS AND A LEVEL MATHEMATICS: FURTHER MATHEMATICS COURSEBOOK
TEACHING STATISTICS (pb) 2018
HUMAN RESOURCE MANAGEMENT 2e (pb) 2017
A TEXTBOOK OF ALGEBRA (pb) 2017
CAMBRIDGE INTERNATIONAL AS AND A LEVEL ACCOUNTING COURSEBOOK, 2e (pb) 2017
INTERNATIONAL BUSINESS AND TRADETHEORY, PRACTICE, AND POLICY (hb)1997
CAMBRIDGE O LEVEL COMMERCE, 2e(pb)2016
LEADERSHIP PERSONAL EFFECTIVENESS AND TEAM BUILDING 2e
HUMAN RESOURCE MANAGEMENT: TEXT AND CASES 2e (pb) 2018
BUSINESS LEGISLATION FOR MANAGEMENT, 4e (pb) 2015
Untitled Document
SPECIAL PRICES
ACCOUNTING, AS AND A LEVEL (pb)2010
EFFECTIVE TRAINING: SYSTEMS, STRATEGIES AND PRACTICES 3e(pb)2009
CRAFTING AND EXECUTING STRATEGY (SIE) 16e(pb)2009
STRATEGIC MANAGEMENT: FORMULATION, IMPLEMENTATION AND CONTROL 9e(pb)2005
CAREER AWARD BUSINESS: STANDARD LEVEL (pb) 2003
BUSINESS STATISTICS: A FIRST COURSE (W/CD) 4e(pb)2008
MANAGERIAL DECISION MODELING (WITH CD) 2e(pb)2008
50 MIN: MANAGING THE TECHNICAL PROFESSIONAL: IMPROVING PERSONAL & ORGANIZATIONAL PRODUCTIVITY (pb)04
50 MIN: MANAGING UPWARD (pb)2004
50 MIN: FORMATTING LETTERS AND REPORTS: A COMPUTER USER'S GUIDE (pb)2005
Untitled Document Untitled Document
MOST POPULAR
CAMBRIDGE INTERNATIONAL AS AND A LEVEL ACCOUNTING (pb) 2015
ECONOMICS, 19e (pb) 2017
BUSINESS STATISTIC: WORKBOOK USING EXCEL (pb) 2018
SURVEY SAMPLING (hb) 2019
CIE: IGCSE BUSINESS STUDIES (pb)2005
PRINCIPLES OF MARKETING 17e (pb) 2018
ECONOMIC DEVELOPMENT 12e (pb) 2017
COMBINED SET OF TREASURY RULES VOLUME 1 AND II (hb)2013 FSL-010
CAMBRIDGE INTERNATIONAL AS AND A LEVEL: BUSINESS WITH CD (pb) 2014
50 MIN: WINNING THE INNER GAME OF SELLING: HOW SPORTS PSYCHOLOGY TURNS ORDINARY SALESPEOPLE (pb)2004
FREE NEWSLETTER
Join our mailing list to receive newsletter
Your Selected Book  








SimilarAuthorItemsAuthor
 RECOMMENDED
Quality Control (w/cd) 7e(pb)2006 by Besterfield
Quality Control (w/cd) 7e(pb)2006 by Besterfield
Total Quality Management 4e (pb) 2015 by Besterfield
Viewed:  206      
Untitled Document
 PRICE INFORMATION
 List Price: INR 729.00  
 Price: PKR 1,682.00 You Pay:
 You Save: PKR 168.21 PKR 1,514.00

Note: The prices here are applicable only for our Retail customers in Pakistan.
 
 
ISBNSpecification
  SPECIFICATION
TOTAL QUALITY MANAGEMENT 5e (pb) 2019
Author: DALE H. BESTERFIELD
ISBN: 9789353066314
Year: 2019
Publisher: PEARSON EDUCATION ASIA
Category: QUALITY CONTROL MANAGEMENT
Edition: 5
Format: Paperback
Language: English
Pages: 648
 ABOUT THE TITLE
Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government, and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy.

Salient Features
New TQM Exemplary Examples include Indian Space Research Organization (ISRO), Unique Identification Authority of India (UIDAI), Narayana Heath, and Ashok Leyland
· Information about Zero Defect and Effect (ZED) program to make the readers aware of the quality movement in India
· New concepts such as Hoshin Kanri and Line of Sight
· Updated discussion on satisfaction surveys in India, American Customer Satisfaction Index (ACSI) and other customer satisfaction standards, Net Promoter Score (NPS), Industry 4.0 capturing the IT revolution and evolution of TQM
· ISO 9001: 2015 international standards included.

Author:
Dale H. Besterfield
, Carol Besterfield-Michna,
Mary Besterfield-Sacre,
Glen H. B
Untitled Document SimilarItems
 YOU MAY ALSO LIKE THESE BOOKS
Aise The Management And Control Of Quality With Student Web 8e (pb)2010 by Evans
Aise-pkg-the Management And Control Of Quality W/cd 8e (pb) 2007 by Lindsay
Business Process Improvement: The Breakthrough Strategy For Total Quality, Productivity, And Competitiveness (pb)2005 by Harrington
Creating Customer-driven Quality (pb)2002 by Singh
Documenting Quality For Iso 9000 And Other Industry Sta (pb)20 by Maclean

Essence Of Total Quality Management, The (pb)1996 by Bank
Fundamentals Of Quality Control And Improvement, 3e (pb) by Mitra
Handbook For Supply Chain Risk Management (hb) 2014 by Khan
Handbook Of Total Quality Management (pb)2006 by Mohanty
Health And Safety, Environment And Quality Audits (pb)2007 by Asbury

Implementing Quality (pb)2006 by Basu
Integrating Qs-9000 With Your Automotive Quality Sys (pb)1996 by Stamatis
Iso 9000 Quality Management System (pb)99 by Ali
Iso 9001: 2k, Quality Management System (hb)2005 by Chakraborty
Juran''s Quality Handbook: The Complete Guide To Performance Excellence 6e(hb)2010 by Juran

Juran''s Quality Planning And Analysis For Enterprise Quality 5e(pb)2007 by Gryna
Management Extra: Quality And Operations Management (hb)2007 by Extra
Management Total Quality In A Globalenvironment (hb)1995 by Stahl
Modern Methods For Quality Control And Improvement 2e(pb)2008 by Wadsworth
Project Quality Management: Why, What And How (hb) by Rose

SameCategoryBooks
  BOOKS OF THE SAME CATEGORY
Leadership (sage Library In Business And Management) 4-vols Set (hb)2011
Maslow On Management (hb)1998
Human Side Of Organizations 9e(pb)2008
Principles Of Management (pb)2006
Public Admiinistration In South Asia
Job Sharing: Two Heads Are Better Than One (pb)2004
Human Relations, 11e (pb) 2008
Staff Retention In A Week: 2e(pb)2003
Sport And Safety Management (hb)2003
Will Your Next Mistake Be Fatal ? (hb)2005
ALL BOOKS OF THE SAME CATEGORY
SameAuthorBooks
  BOOKS OF THE SAME AUTHOR (Last Name)
Quality Control (w/cd) 7e(pb)2006
Total Quality Management 3e(pb)2010
Total Quality Management 3e(pb)2010
Quality Control (w/cd) 7e(pb)2006
Total Quality Management 4e (pb) 2015
  ALL BOOKS OF THE SAME AUTHOR  
Session Order View Right Pane LeftCategory
BUSINESS
ACCOUNTING
. Accounting
ADVERTISING
. Advertising
AUDITING
. Auditing
BUSINESS STUDIES
. Business Studies
COMMERCE
. Commerce
COMMUNICATION
. Communication
ECONOMICS
. Economics
FINANCE & INVESTMENT
. Finance And Investment
GENERAL REFERENCE
. General Reference
LAW
. Law
MANAGEMENT
. Administration / Enterprinuers
. Financial Management
. Human Resource Management
. Leadership / Training
. Library Sciences
. Management
. Managers
. Mis
. Organizational / Business Administration
. Production / Operation Management
. Project Management
. Quality Control Management
. Strategic Management
MARKETING & SALES
. Marketing And Sales/ Customer Care
MATHEMATICS
. Mathematics
PSYCHOLOGY
. Psychology
STATISTICS
. Statistics
Untitled Document
PARAMOUNT'S MEDICAL
PARAMOUNT'S GENERAL
PARAMOUNT'S SOCIAL SCIENCE
PARAMOUNT'S CHILDREN
PARAMOUNT'S ENGINEERING
PARAMOUNT'S BUSINESS
Footer
Paramount Books (Pvt) Ltd.
Copyright © 2012-2019  
Facebook Paramount Books Twitter ParamountB
BRANCHES CUSTOMER SUPPORT QUICK LINKS
Abbotabad Site Map Quotation Request
Faisalabad FAQ / Help Refer to Friend
Hyderabad Contact Us How to Pay
Islamabad About Us Feedback
Karachi
Lahore
Peshawar    
  51559