WALL CHART: ANIMALS-2

This book provides a conceptual and analytical operations management framework for both manufacturing and service firms. The thrust of this edition is more quantitative in approach and more comprehensive in its discussion of strategic issues. It provides treatments of multi-criteria decision methods, quality control, and operations strategy not found in other texts. • Classification and Importance of Operations Management • Operations Planning and Control • Design of Operational Systems • Operations Strategy and the Firm Synthesis and Conclusions